Operations & Fulfillment Archives - Page 63 of 327

4 Insider Tips Your Parcel Carrier Doesn’t Want You to Know

April 2, 2015 | John Stitz

While many carrier tactics can be detrimental and costly for shippers, there are certain things shippers can do to offset the bottom-line effect.

Ace Hardware, omnichannel, omnichannel retail, omnichannel fulfillment, same-day delivery, in-store pickup, buy online pickup in store, BOPIS, retail, ecommerce

Ace Hardware Expands In-Store Pickup Nationwide

March 31, 2015 | Mike O'Brien

In yet another reflection of growing omnichannel demand, Ace Hardware announced the national expansion of its in-store pickup program, launched as a pilot in 2014.

Enterprise Resource Planning, ERP, order management, order management system, operations and fulfillment, retail operations

O+F Advisor Distribution and Fulfillment Center Roundup, March 31, 2015

March 31, 2015 | Mike O'Brien

A listing of some recently announced expansions, additions and closures in direct-to-consumer distribution and fulfillment centers.

Operations Summit 2015, JackThreads, ecommerce, customer care, customer experience, customer call center, call center, contact center, social media, social media customer care

JackThreads Talks About Using Social Media in the Contact Center

March 27, 2015 | Mike O'Brien

JackThreads Customer Engagement Manager David Tull talks about using social media in the contact center and its contribution to the company’s success.

Amazon, Amazon.com, Amazon Prime, Amazon Prime Now, Prime Now, same-day delivery, one-hour delivery, drones, Amazon drones, U.S. Senate, FAA, Federal Aviation Administration

Amazon Expands Prime Now to Dallas

March 26, 2015 | Mike O'Brien

Days after going into Baltimore and Miami, Amazon Prime Now one-hour delivery is available in Dallas; Amazon also faulted the FAA on slow drone approval.

key performance indicators, KPIs, operations and fulfillment, warehouse/distribution Center, distribution center, direct-to-consumer, direct-to-consumer operations, performance metrics, employee productivity, employee coaching, manager training

Set Goals – Report Results – Improve Productivity

March 26, 2015 | Curt Barry

Openly sharing KPIs and results with employees will improve productivity and boost performance across your direct-to-consumer operations.

Mobile App Drives Store Sales Gains for GameStop

March 24, 2015 | Mike O'Brien

A change in mobile focus from conversions to engagement and influence, a better mobile app and loyalty data analysis has boosted store sales for GameStop.