Same day delivery represents an opportunity area for retailers as delivery partners can make it a reality across a wider swath of the country than Amazon, which covers 27 U.S. markets at present, according to a new report from L2. See what other insights the report uncovered, including consumer expectations for fast shipping and how one major retailer is pivoting to the new reality.
Once again the team at Multichannel Merchant is conducting the annual MCM Outlook survey, which covers every aspect of ecommerce, marketing and operations in the world of direct-to-customer and omnichannel businesses. Please take a few minutes to complete the survey, and be entered to win a $500 American Express gift card, courtesy of MCM. You’ll also be providing valuable data that helps shape our coverage of the industry in 2017 and beyond.
There often isn’t a “single version of the truth,” one official set of figures for sales, inventory, plan and history in DTC operations. For management to have confidence in the integrity of the data they’re using, the time has come to advocate and budget for projects that resolve these problems.
Without accurate, timely and complete inventory visibility, efficiently managing your ecosystem to serve your business and your customers is impossible. See how a centralized inventory and order management system provides a single version of the truth, increasing efficiency, improving the overall customer experience and driving loyalty.
Amazon plans to build a $1.5 billion air hub at the Cincinnati/Northern Kentucky airport in Hebron, KY, part of its ever-growing logistics enterprise. Observers continue to believe Amazon’s endgame is to handle shipping and distribution not only for its own fast-growing ecommerce business but for other retailers as well.
Firing yet another salvo in its ongoing ecommerce war with Amazon, Walmart is eliminating its fee-based ShippingPass program that was designed as a counter to Amazon Prime, instead offering free two-day shipping on 2 million items at a $35 order threshold.
Critical to meeting customer expectations is delivering on the perfect customer order: the right product at the best price, when and where they want it. Find out what the key components are to making this happen, delighting customers consistently and driving loyalty while maintaining operational efficiency.
Having the opportunity to benchmark your DTC operations against your peers will help you determine where you need to focus your effort and investments to reach and exceed customer expectations. For an in-depth discussion on a joint benchmarking study between Multichannel Merchant and F. Curtis Barry & Co., join us at Operations Summit 2017, March 27-29 in Pittsburgh.
ShipRush offers a midmarket web tool that gives merchants a real-time view of parcel rates across multiple carriers, including UPS, FedEx and the USPS. See what it features and what competitors offer.
After years of an extremely tight market for commercial warehouse space, mostly due to the booming growth in ecommerce, a rapid increase in development including spec projects has been slowly closing the gap. See what the numbers show and how the market is trending.