Is Free Shipping Here to Stay?

| Jim Tierney

Is free-and-fast here to stay or will this bubble burst? And what types of direct-to-consumer businesses will be able to sustain free-and-fast?

UPS Resolves Internal Technical Problems

| MCM staff

UPS has resolved technical issues stemming from a system glitch on Wednesday that caused problems with some shipping applications that customers use to input and track systems.

EquaShip Suspends Operations for at Least Nine Months

| Jim Tierney

EquaShip, which began making delivers in November, announced Monday it has suspended all operations for nine months to one year while the fledgling company re-engineers its transportation network for faster package delivery times, larger geographic coverage, and more service options.

UPS, Forrester Research Reveals Free Shipping Trends

| MCM staff

Parcel delivery giant UPS commissioned Forrester Research to do a study on retailers and free shipping offers. Forrester Research principal analyst Sucharita Mulpuru and UPS marketing manager Kiel Harkness released their findings last week at IRCE 2011. Here are the five key findings of the report.

Pros and Cons of Making Free Shipping Standard

| Tim Parry

Shipping is the second largest cost center for most direct merchants, with labor being number-one, says Bill Kuipers, president of operations consultancy Spaide, Kuipers & Co. But if a merchant has a handle on its shipping contracts, it can make such free shipping offers work, he says.