Help Yourself

| Liz Kislik

Has it struck you that personal service seems to be diminishing, if not outright disappearing? Companies rely more and more on tools like interactive

Hand It Over

| MCM staff

There is more than one factor to consider in using automated systems rather than a manual process: seasonal volume, possible cost reductions, the total

1+1=5

| Bill Kirkland

Anyone for a $6,000 shower curtain? Remember the $4,500 hammers the military used to buy? Even in the real world, extravagance and irresponsible spending

SOFT TOUCH

| Ravi Madala

It’s not the ancient wisdom of the East to choose a process to conform to its environment; it’s just common sense. In bonsai gardening, tending a tree

No Network Nirvana

| Barbara Arnn

Venture capital has gone underground, revolutionary new technological developments are unlikely in the near future, and the compelling issues for businesses

Supply + Demand

| Rama Ramaswami

The newfound glamour of supply chain management extends to retail technology as well. In a recent benchmark study titled Global CIO Outlook for Retail

super balance

| MCM staff

All Superman had to do was jump over tall buildings. You, by contrast, must boost your facility’s operating performance, reduce costs, increase reliability,

Easy Rider

| Jeff Morris

Consider the Never, perhaps, has a single letter had such dramatic ups and downs in popularity and reputation. Not long ago, this fifth letter of the

Mad Hatter’s Tea Party

| MCM staff

It’s no coincidence that several articles in this issue deal with the importance of the relationship between retailers and customers, whether that relationship

A Chorus Line

| David Pluviose

We have to do the global standards, said Procter & Gamble Co. CIO Stephen N. David during his keynote address at this year’s Frontline Solutions Supply