FREEZE FRAME
Nothing much may be a perfectly fine answer to give to an old friend who calls to ask whassup. But if that’s how you describe what’s going on in your
Opsandfulfillment_warehouse-20-03-2013
Providers of the Lost Art, the Sequel
A roll-up company consolidates a number of 3PFs into one Third-party fulfillment (3PF) theory works well on paper, but what about in real life? The rationale
For Whom the Bell Rings
Prices for scheduling software start as low as $30,000 Scheduling staff for your customer contact center is much more than simply plugging your customer
talking heads
The emperor has no clothes! The is out in the open. The Internet is at a crossroads. It is readily apparent that there is very little future for e-commerce
Reinvent the Wheel
Merchants have been using customer relationship management since they first set up shop in clean, well-lit caves thousands of years ago. They knew, for
Sex, Lies, and Wrestling Matches
Those of you who frequent eBay know that the relics of dead dot-coms have become hot sellers. Dealers pay tidy sums for defunct stock certificates, signs,
PC Connection/Cyberian Outpost Merger on Shaky Ground?
Merrimack, NH
A Death in the Family
Reporters are often compared with vultures, circling near-corpses and waiting for them to die. And I did feel somewhat like a bird of prey while following
Siren Song
In May of this year, The New York Times Magazine ran an article about the ruins of the New Economy. Titled The Day After, the story mourned the demise
At Your Service
Organize your menus and prompts to be mutually exclusive Recently, I’ve been asked a half dozen or so questions repeatedly in seminars, phone calls, and