Join us for the 2013 Operations Summit Conference

| MCM staff

Direct-to-customer merchandise sales are skyrocketing. Whether you sell to consumers or businesses, your direct-to-customer sales will be a crucial part of future growth and strategy. Which is why we are inviting you to attend the only conference exclusively about ecommerce and catalog operations & fulfillment: the 2013 Operations Summit.

12 Ways to Compete With AmazonSupply.com

| Erin Lynch

Even though Amazon.com announced the beta launch of AmazonSupply, a store for business and industry folks, it doesn’t mean the end for distributors and wholesalers. Here are 12 ways you can successfully compete against the online juggernaut.

4 Tips to Streamline Your Pick and Pack Process

| Jake Vogel

Your order fulfillment operations are as critical a piece of the customer experience as your front-end activities. The accuracy, appearance, and delivery time of your shipments will ultimately affect customers

Listen Up

| MCM staff

We all know the drill. An order comes in, and the picker has to wade through sheets of labels to know what to pick. It takes time, and he also has to report that it’s complete. But there’s another way. The worker gets the order through a headset. When he’s finished, he says

A Peek at Holiday Order Picking

| Susan Rider

As the holidays approach and people turn their minds to gift buying, distribution centers plan to see business surges. This time of year makes you focus on the need to have your process in line so that temporary employees can get up to speed as quickly as possible. Since order picking in most facilities is where all the action is, it seems appropriate to spend some time in this area–where usually the greatest opportunities for improvement can be found.

Pick a peck of products

| MCM staff

Sales were booming at Evergreen Enterprises. So the firm expanded into a 500,000 sq. ft. warehouse to handle the volume. That’s where the trouble started.

Improving Order Accuracy

| Pat Brown

Just as in a diner, order-fill inaccuracies in a distribution center can disappoint or infuriate the customer. What