Best Practices in Returns Policies
Based on Opinion Research Corp.
Returns
SPOTLIGHT ON NCOF
This is another installment in our continuing series spotlighting speakers at the upcoming 17th National Conference on Operations & Fulfillment (NCOF),
Fulfilling Urban’s legend
As director of distribution, Ken McKinney is responsible for all distribution, fulfillment, and transportation functions for Philadelphia-based Urban
Many happy returns?
Consumers are not only getting comfortable with the task of e-tailing, they are happier and more willing to return items purchased online, according to
Study: Simpler Online Returns Make Happier Customers
Online retailers need to view returns as a key component of consumer marketing rather than as an annoying disturbance in the supply chain.
Seven Ways to Improve Returns Processing
Everyone knows that a positive shopping experience increases the likelihood that a customer will purchase again. Returns processing is a customer contact point and as such can provide you with a competitive edge, so long as you handle it properly. That
Returns Engagement
Catalogers know that a customer making a return isn’t happy with the product. But if you can quickly and efficiently process the return, you may be able
CWD Finds Fitting Way to Reduce Returns
All catalogers would like to reduce their return rates, but Richmond, VA-based children’s apparel cataloger Children’s Wear Digest tries to head off the likelihood of returns even before shipping the merchandise to customers.
Cultivating Happier Returns
For catalogers, returns are a fact of life. According to Richmond, VA-based operations consultancy F. Curtis Barry & Co., typical return rates range from