Quality Control
As call centers become more strategically significant in their service to customers, firms that use an outsourced call center service need to measure
Ship
Out of the gate and into the mail
Mailers started 2005 on an optimistic note. Apparently they were confident that consumers hadn’t spent all their disposable income during the holiday
Reverse Waltz
What, you might wonder, does dancing have in common with reverse logistics? Perhaps not much at first glance, but as soon as you introduce the metaphor
The SPIN DOCTORS
TODAY’S CONSUMER is beset with uncounted retail choices, many of them unpleasant. For the curmudgeonly shopper, namely me, significant acquisitions are
Fast Forward
Top Picks In the market for picking technologies? Chances are you’re looking for advice. Dave Piasecki, principal of Inventory Operations Consulting in
Home, Sweet Home
Anecdotally, it appears that a sort of informal backlash against offshore agents has resulted in lower customer satisfaction ratings for some companies.
Analyze This
Null hypotheses and chi-squared tests may seem like relics of your college days, but you can’t afford to bury them if accurate organizational measurement
Ahead of the Pack
TIRED OF GIVING your loved one yet another sweater for Christmas? Dread the rack upon rack of look-alike items that await you at the mall? UncommonGoods
Win the Best Freight Rates
That carriers’ shipping rates will go up every year is almost as inevitable as the proverbial death and taxes. This year, though, companies aren’t just
Distributors Lukewarm on IT
The mood of distribution industry executives facing this year’s IT challenges can perhaps best be described as waning optimism, judging by Forrester Research