DIMensional Precision

| Barbara Arnn

It’s not just for carry-on luggage any more size and weight restrictions are getting tighter everywhere. Recent changes by major freight carriers to the

Industries What’s New

| MCM staff

The Martians are Coming! Wal-Martians, we mean. The behemoth retailer, although mired in controversy over labor issues, still tops the list of stores

Out of Order

| MCM staff

Steve Dethlefs, DC ManagerPendleton Woolen MillsPortland, OR Our fashion merchandise is basically perishable, so our planning is tight. We don’t want

APOCALYPSE NOW

| Jeff Morris

You love reading predictions admit it and we love making them. And the good thing is, we’re not always wrong! For instance, in this space in a February

21 GOOD RECEPTION

| Curt Barry

Warehouse managers are always working to improve the efficiency and accuracy of their operations. One important way to meet customer service expectations

FAST COMPANY

| Thomas G. Dolan

Back in the day, an order entry operator took an order over the phone and laboriously keyed in all the information into a computer. Not any more, thanks

High Season

| Debra Ellis

Predicting seasonal demand is something of a performance art. First, you gaze into your crystal ball to determine which items will be hot. Then, you tiptoe

Weird Science

| MCM staff

THE STUFF THAT LIFE-SCIENCE and high-tech products manufacturer Sigma-Aldrich sells isn’t glamorous it often ends up in bubbling beakers and test tubes.

Waaay Beyond the Call

| MCM staff

IT’S BEEN YEARS since your call center morphed from a simple phone-based organization into a multichannel, multimedia, multitasking behemoth. And you’re

All in the Family

| MCM staff

OH, TO BE VIVITEK! A start-up of Sun Chemical Corporation, the fast-growing printing supply business has seen its revenue grow from zero to millions in