first impressions
Everyone has a favorite story to tell about the job candidate who was less than perfect, from the man who took his mother in with him to the interview
Ship
full speed ahead
Superman’s outfit was cool, but it must have cost him a bundle. Besides, do you really need material handlers who can leap over tall buildings with a
READY SET GO!
measuring work doesn’t take split-second timing, but it does require valid standardsLOOKING OVER a warehouse worker’s shoulder and counting how many minutes
TOP OF THE HEAP
Follow these principles to ensure that customers get royal treatment, whether you are a third-party services provider or an e-merchant seeking top-to-bottom
Returns.com
Return.com is a comprehensive return service provider with integrated solutions offering face-to-face servicing, returned inventory processing and streamlined
ABC 123
You’ve figured out your operations costs and allocated them correctly, as described in Part One of this article (November/December 2000). How do you use
Run for Cover
Everyone knows that customer service stinks. The press gleefully offers up statistics about the thousands of e-mails that go unanswered, the multitudes
A Million Mailer March?
Several weeks ago, as part of a roundtable discussion on lists and circulation, I asked a number of catalogers whether the January postal rate hike had
Alligator Wrestling
Warehousing and distribution are suddenly in the spotlight as critical elements of the direct commerce formula. Responsibility for distribution requires
ABC, 123
Activity-based costing is a potent tool to calculate your direct and indirect costs accurately. In the first of a two-part series, logistics expert Terrance