The Fate of Your Cross-Border Customer Could Hinge on Shipping

| Ahmed Naiem

Shipping matters big time to online consumers. And it matters even more to cross-border customers, because, most likely, shipping cost is a higher percentage of product cost for them than for domestic shoppers. For those that can provide superior customer experiences in this area, however, shipping and delivery can be a key differentiator.

Canada, Canadian shoppers, Canadian consumers, Canadian ecommerce, Canada Post, ecommerce, marketing, American brands, branding, ecommerce growth, webinar

Shoppers Choose Cost Over Delivery Speed on Cross-border Purchases

| Tim Parry

The survey found that 76% of Canadian consumers who made an online purchase from a U.S.-based retailer within the last six months, as well as 63% of U.S. online shoppers, identified shipping costs as very important; while 44% and 32%, respectively, said it was the single most important factor.

FedEx, TNT Express

FedEx Will Buy TNT Express for $4.8 Billion

| Tim Parry

FedEx Corporation and TNT Express N.V. have reached conditional agreement on recommended all-cash public offer of €8.00 per ordinary TNT Express share. The transaction represents an implied equity value for TNT Express of €4.4 billion, or $4.8 billion U.S.

How to Create a Global Operations Strategy

| Tim Parry

Whether or not you optimize your ecommerce site—and your operations—for the global shopper, the global shopper is coming to America. Here’s a look at how U.S.-based merchants can fine-tune their global operations and delight the global shopper.