Multichannel system challenges

| Curt Barry

You’re the CIO of a multichannel company and responsible for the following: a retail merchandising and planning system that runs on IBM’s iSeries processor

Beyond RFID

| MCM staff

When it comes to the supply chain, radio frequency identification (RFID) has been hogging the spotlight. But while RFID tags have received plenty of buzz

Streamlining reverse logistics

| Debra Ellis

The returns management process is undergoing an extreme makeover. Refusing to remain a neglected supply chain component pushed off into a dark corner,

Assurance policy

| MCM staff

Daniel Knight is the director for fulfillment quality assurance (QA) for Home Shopping Network’s Roanoke, VA, distribution center. HSN is part of New

Many happy returns?

| Tim Parry

Consumers are not only getting comfortable with the task of e-tailing, they are happier and more willing to return items purchased online, according to

The buzz from Buzz

| MCM staff

Buzz Van Santvoord is the vice president of fulfillment and facility management for 1-800-Flowers.com’s Children’s Group and Plow & Hearth titles. As

What’s in storage

| Stephen G. Martin

There is nothing more frustrating for a distribution manager than walking by dust-shrouded pallets in a prime picking zone. The overly optimistic merchant