Spotlight On CUSTOMER SERVICE
BY LAWRENCE DEAN SHEMESH Did you ever wonder what makes one company successful and another fail? Two elements (in my opinion) are the root cause of all
Warehouse/Distribution Center
Fast Forward
Top Picks In the market for picking technologies? Chances are you’re looking for advice. Dave Piasecki, principal of Inventory Operations Consulting in
Successful Seasonal Hiring HELP WANTED
A mere 275 shopping days until Christmas! While you may have a while before you need to address your holiday cards, the time is approaching rapidly for
Proactive Service
GONE ARE THE DAYS when running call centers as they were known back then was mostly a matter of policing order entries and making sure agents met productivity
Now You See It
IF YOU LOOK HARD ENOUGH, you just may catch a glimpse of the next big thing in technology. computing, as it is widely called, is a market that’s slated
The SPIN DOCTORS
TODAY’S CONSUMER is beset with uncounted retail choices, many of them unpleasant. For the curmudgeonly shopper, namely me, significant acquisitions are
PC Connection, Red Envelope Warn on Resultss
Merrimack, NH-based computer reseller PC Connection (Nasdaq: PCCC) and San Francisco-based gifts cataloger Red Envelope (Nasdaq: REDE) downgraded their fiscal guidance this week.
Service Call
Ideally, Customer Service Day (if there were such a thing) would be every day. But sadly, it would, if instituted now, come around with the same frequency
Distributors Lukewarm on IT
The mood of distribution industry executives facing this year’s IT challenges can perhaps best be described as waning optimism, judging by Forrester Research
Culture Clash
With nearly 7.8 million Hispanic workers employed in the U.S. not to mention millions more from Asia, Africa, and other overseas locales there’s a good