Ecommerce Shipping: Feeling the Need for Speed

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Sixty-three percent of customer expect items to be delivered within three days, and younger generations are showing loyalty toward companies that offer free expedited delivery options, even if they have to pay for it, according to a study by LaserShip.  Free is still important when it comes to shipping, in fact 43% of those surveyed have stopped shopping at an online retailer due to high shipping costs and 50% have abandoned a shopping cart due to shipping costs. This infographic by LaserShip highlights the latest expectations from customers as it relates to shipping. tations that customers have from the retailers they spend the most with.

 

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