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"MCM Outlook 2021: Past the Pivots to Ecommerce Operations Efficiency"

Now that the challenges of the lockdown era are behind, and the disruptions have solidified into new consumer behaviors and business practices, what comes next for ecommerce and retail companies?

The focus has now shifted to finding ways to make these pivots more profitable, or at the very least less of a hit to the bottom line. In our annual MCM Outlook report, we talk to retail leaders and industry experts about how companies are optimizing ecommerce operations while delivering against expectations in the post-pandemic reality.

We will cover:

• The drivers of new labor challenges and how they’re being handled
• How rising shipping costs are being addressed through diversification and data
• How last-mile providers are expanding beyond grocery into parcel
• How retailers are tweaking the economics of omnichannel

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