Education: BS in Psychology; Ed.S. in School Psychology.
Although I originally obtained my psychology degrees with a career in school psychology in mind, my psychology background continues to help me better understand people in a variety of ways. From decisions around team culture, hiring, and professional development to everyday things like motivation and team morale, psychology is helping us reach our goal of becoming the world’s most people-focused eyewear company.
My job: As COO, I manage our Fulfillment, Customer Happiness, and Merchandising teams. As a co-founder, I collaborate on company direction, brand strategy, and growth investments.
Which best describes your career path? I started in a different field, but operations fell into my lap when my husband and I launched One Click.
Which of the following resources have helped you in learning to become a logistics/operations professional? College/University; On the Job/Experiential; Self-study.
My first job in retail operations was: COO One Click.
I’ve been in this field for: 10 years
I’ve been in this role for: 10 years
Roughly, what percent of your company’s operations team are women? 78%.
What is the most interesting part of your job and why? The most interesting part of my job is solving problems and improving processes that ultimately help my team work more efficiently, and driving solutions that help our customers have a more positive experience. I love that this part of my job is never predictable, is almost always exciting, and allows me to measure small or large improvements over time.
What is the most challenging part of your job and why? Currently, the most challenging part of my job is managing growth. Everything from processes to software to headcount is impacted when your marketing team is consistently beating plan. It is my job to ensure my teams have what they need to succeed and that our team members don’t get burnt out during this growth phase.
When looking to hire logistics/operations managers, what techniques produce the best results? Promoting from within your current team.
When recruiting at One Click, we look for team and culture fit over skill set. We have found that skills can be taught, and hiring the most talented person in the candidate pool that isn’t aligned with our mission and values is the key to disaster. Our mission of being the world’s most people-focused eyewear company means that every person in our company, regardless of position, needs to be customer oriented. We also look for team members who can function well in a fast-moving, small company and aren’t afraid to speak up.
What are you most proud of accomplishing in logistics/operations? I am most proud of the caring, driven, passionate team that I have at One Click. Being able to assemble a female-dominated operations team at a small company in the suburbs of Indianapolis has been challenging, but rewarding. Launching our prescription eyewear brand, felix + iris, was a year-long project involving direct sourcing, branded boxes, managing an optical lab relationship, and a ton of other things my team had never done before. It is one of my proudest moments.
If asked by another woman interested in the field of logistics/operations, what would you list as the pros and cons? Careers in operations are great because you are almost never bored, and there are always metrics to track, processes to improve, and projects to manage. As a woman, you can be seen as almost a pioneer in a field that has existed for decades. And many of the problems that you run across can be tackled with planning, analysis, organization, and great communication. The downside of an operations career is that you are rarely – if ever – completely finished with your work. There is always another order to pick, another customer that has a question, or another piece of inventory that needs to be ordered. In today’s world of 24/7 commerce, you can leave the office feeling caught up and come back the next morning to a completely unexpected landscape.
Are you currently mentoring other women interested in logistics? No
See which Women in Operations were profiled in the September 2016 issue of Multichannel Merchant: