Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 8/7/2019 Leveraging Blockchain for Omnichannel Success Retailers are struggling to create the kind of seamless omnichannel experience consumers crave. The … Continue Reading →
Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 7/30/2019 Back-to-School Spending Expected to Reach $80.7 Billion, Per NRF Total back-to-school spending is expected to reach … Continue Reading →
Today’s shoppers increasingly are digital natives, which means they prefer technology-based solutions and hold high expectations when it comes to the end-user experience. In fact, recent market research found that 86% of shoppers are willing to pay more for a better customer experience.
Through new partnerships with Michael’s, CVS and Advance Auto, UPS is more than doubling its network of U.S. Access Point locations and adding Sunday pickup and delivery in January for business and residential customers as it engages in an arms race with FedEx. This gives UPS 63,000 U.S. locations, compared to 62,000 for FedEx.
As the world of commerce becomes increasingly omnichannel, the boundaries that once clearly separated ecommerce markets have begun to fade away. Whereas a brand might have traditionally kept business-to-business (B2B) sales and business-to-consumer (B2C) sales in siloes, today’s connected commerce experiences have created a new selling environment: B2B2C.
While there are some concerns about robots replacing humans and taking their jobs, with U.S. unemployment at about 3.6% ecommerce companies are struggling to find enough workers. Thus companies are seeing robotics as a way to close the gap and augment human labor instead of replacing it. Find out more in a new MCM report.
After robotics and automation, order management systems (OMS) and inventory management systems were the highest priority for tech investment in 2019, based on the MCM Outlook survey, noted by 12% of respondents each. The results also reflect rising customer expectations for ecommerce fulfillment: make it cheap and fast.
To determine if your ecommerce fulfillment center is running as efficiently as possible, start with an operations audit or assessment, taking into account quantitative and qualitative aspects of all processes and systems. Here are 11 ways to reduce costs, make your operations run smoother and improve the customer experience.
Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 7/3/2019 Capabilities, Adoption Growing for Ecommerce Fulfillment Robots Ecommerce fulfillment robots are trending up. The entry point for ecommerce companies … Continue Reading →
Furniture retailer evolves warehousing and logistics to meet omnichannel demands in Latin America today and beyond MINNEAPOLIS, MN, June 25, 2019 – HighJump, a global provider of supply chain solutions, announces … Continue Reading →