MCM O+F Advisor 3-8-17
Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 3/8/2017 9 Mistakes to Avoid in Your ERP or OMS Selection Studies show that more than 50% of all ERP … Continue Reading →
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MCM Ecommerce and Marketing 3-7-17
Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 3/7/2017 The Abandoned Shopping Cart: What Customers Want in a Checkout Experience Convenience is one of the … Continue Reading →
MCM The Week In Review 3-3-17
Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 3/3/2017 BCBG Max Azria Group Files for Chapter 11 BCBG Max Azria Group became the latest … Continue Reading →
MCM O+F Advisor 3/1/17
Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 03/01/2017 L.L Bean on Creating Excellence in Brand Communication What does it take to create excellence in brand communication? L.L. … Continue Reading →
How to Choose the Best Customer Care Technology
When it comes to technology, change is constant and rapid. However, while consumers adopt new gadgets, platforms, and services quickly, how do established brands scramble to keep up? Here is how to best choose the best customer care technology.
10 Ways to Boost Sales In 2017
With the rush of holiday shopping and returns firmly in the rearview, it’s time to focus on hitting sales goals for 2017. Here are ways retailers can get ahead in 2017 and boost their sales.
The Value of Leveraging Customer Feedback
Customer feedback is vital in any business or industry and retailers in particular are utilizing it to not only put specific products under a microscope but also to analyze how they’re providing the best experience across all their channels. Here is how to successfully leverage your customer feedback in the contact center.
MCM Ecommerce and Marketing 2-28-17
Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 02/28/2017 Top 5 Ecommerce Markets in the World Estimated at more than 3,500 billion by 2019, ecommerce … Continue Reading →
How Data Science is Driving Customer Satisfaction
The ecommerce space is going through a major transformation where one-to-one marketing and personalization are driving innovations through technologies like machine learning. Here are five ways data science can help drive customer satisfaction.
MCM The Week In Review 2-24-17
Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 2/24/2017 The Value of Leveraging Customer Feedback Customer feedback is vital in any business or industry … Continue Reading →