Comments questioning your customer service, your business ethics, and your inability to complete orders are not what you want to see on your Facebook page. In fact, it could ruin brand engagement and customer trust.
View Web Version MCM TUESDAY News and Intelligence for the Multichannel Merchant July 01 , 2013 Video Adds Value to Ecommerce Marketing Nearly 80% of Consumers Will Abandon Slow … Continue Reading →
View Web Version O+F Advisor Operations & Fulfillment Strategies & Tactics June 24, 2013 Is Free Shipping Now Essential for Retailers? Retailers Open Up About the Marketplace Fairness Act … Continue Reading →
View Web Version MCM THURSDAY News and Intelligence for the Multichannel Merchant June 26 , 2013 How to Select Your Next Ecommerce Platform Men’s Wearhouse Opens Up About Zimmer … Continue Reading →
View Web Version MCM TUESDAY News and Intelligence for the Multichannel Merchant June 25 , 2013 Retailers Open Up About the Marketplace Fairness Act Can Shutl Have Same-day Delivery … Continue Reading →
Amazon has teamed up with Facebook and launched a new program that allows users of both services to band together to surprise friends on their birthday with an Amazon gift card.
View Web Version O+F Advisor Operations & Fulfillment Strategies & Tactics June 18, 2013 5 Misconceptions About the Marketplace Fairness Act Can Shutl Have Same-day Delivery Success in the … Continue Reading →
View Web Version MCM THURSDAY News and Intelligence for the Multichannel Merchant June 19 , 2013 Men’s Wearhouse Fires Executive Chairman Zimmer Cyber Weekend Customers Come Ready to Buy … Continue Reading →
The use of Facebook and Twitter may have peaked over the past year, with Facebook remaining the most popular social media site used by merchants at 86.9% followed by Twitter at 71.4%, according to results from Multichannel Merchant’s MCM Outlook 2013 report on Ecommerce. Both of these percentages are flat compared to the 2012-13 survey figures.
Retail executives are expected to spend capital in 2013 to expand growth in some key areas including technology over the next year. Furthermore, social media, mobile along with online promotions and coupons are the technology-related trends having a significant impact on the retail industry in 2013, according to the 2013 Retail Outlook Survey by KPMG LLP.