Engaging Customers on all Channels

| Stijn Hendrikse

Missing any customer contact, or responding too slowly, often results in lost sales and revenues. Here’s how omnichannel merchants can better manage inbound customer requests from multiple engagement channels.

O+F Advisor 8-6-14

| Chris Intili

View Web Version O+F Advisor Operations & Fulfillment Strategies & Tactics August 6, 2014   SUBSCRIBE UNSUBSCRIBE Engaging Customers on all Channels UPS Spending $175M to Add Holiday Shipping Capacity … Continue Reading →

Target and Walmart Announce New Leaders

| Daniela Forte

It was a busy week for executive hirings: Target brought in a new chairman and CEO, and Walmart U.S. promoted its new president and CEO from within.

MCM Thursday August 8, 2014

| Chris Intili

View Web Version MCM THURSDAY News and Intelligence for the Multichannel Merchant August 08, 2014   SUBSCRIBE UNSUBSCRIBE Data Breaches Signal Increased Need for EMV Adoption in the U.S. Can … Continue Reading →

Canada, Australia Top Choices for Cross-Border Ecommerce

| Mike O'Brien

Canada (84%) and Australia (54%) are the top choices for cross-border ecommerce, followed by Japan and New Zealand (39% each), according to the results of Multichannel Merchant’s MCM Outlook 2014. Here’s why U.S.-based merchants are high on doing business in those countries.

MCM Tuesday August 5, 2014

| Chris Intili

View Web Version MCM TUESDAY News and Intelligence for the Multichannel Merchant August 05 , 2014   SUBSCRIBE UNSUBSCRIBE Target and Walmart Announce New Leaders How to Effectively Use Social … Continue Reading →

M Thursday July 31, 2014

| Chris Intili

View Web Version MCM THURSDAY News and Intelligence for the Multichannel Merchant July 31, 2014   SUBSCRIBE UNSUBSCRIBE Social Media is Driving Customer Engagement How the Retail Industry Uses Shoppers’ … Continue Reading →