Jeff Gennette Named President of Macy’s Inc.

| Tim Parry

In this new role, Jeff Gennette will retain day-to-day responsibility for Macy’s merchandising functions, as well as oversight of marketing and macys.com.

J.McLaughlin Selects OrderDynamics

| MCM Staff

Apparel and accessories seller J.McLaughlin will work with OrderDynamics to expand its omnichannel fulfillment strategy and streamline operations.

O+F Advisor April 2nd, 2014

| Chris Intili

View Web Version O+F Advisor Operations & Fulfillment Strategies & Tactics April 01, 2014   SUBSCRIBE UNSUBSCRIBE eBay Enterprise Expands Operations in Canada Metrics that Matter in the Contact Center … Continue Reading →

MCM Tuesday April 1st, 2014

| Chris Intili

View Web Version MCM TUESDAY News and Intelligence for the Multichannel Merchant March 31 , 2014   SUBSCRIBE UNSUBSCRIBE Retailers Urge Adoption of PIN-Based Credit Cards PetMyWiener.com Launches Custom-made Dog … Continue Reading →

Toys R Us Lays Out New Omnichannel Strategy

| MCM Staff

In order to become what it is calling “a customer-centric business” and to improve the customer experience in-store and online, Toys R Us laid out several initiatives for 2014 that it hopes will improve the company’s operational performance.

Personalizing the Omnichannel Customer Experience

| MCM Staff

To better understand the state of omnichannel, Multichannel Merchant and Neustar conducted an extensive study on marketers’ omnichannel priorities and challenges across the customer lifecycle.

MCM Tuesday 3-25-14

| Chris Intili

View Web Version MCM TUESDAY News and Intelligence for the Multichannel Merchant March 25, 2014   SUBSCRIBE UNSUBSCRIBE Men’s Wearhouse Launches Omnichannel Inventory Program Winter Weather to Blame for FedEx … Continue Reading →