The 2013 holiday season showed excellent ecommerce growth. But thanks to some unforeseen consumer trends, the best laid plans of retailers went awry. By analyzing holiday 2013 customer shopping pattern, merchants should be all set for the 2014 holiday season.
With sales of $1.08 billion for fiscal year 2013, an increase of 5.8%, it appears JCPenney has its ecommerce channel back on track. And on its Feb. 26 earning call, JCPenney chairman and CEO Mile Ullman said the retailer is ready to make ecommerce a part of an overall omnichannel sales strategy.
View Web Version O+F Advisor Operations & Fulfillment Strategies & Tactics March 06, 2014 SUBSCRIBE UNSUBSCRIBE A Fantastic Customer Experience Doesn’t End With the Sale PetBox CEO Opens Up About … Continue Reading →
While the fourth quarter showed a 1.6% decline in sales, Karen M. Hoguet, chief financial officer at Macy’s, said moving forward the retailer plans on making strides in its omnichannel fulfillment initiatives including buy online, pick up in-store, and same-day delivery.
View Web Version MCM TUESDAY News and Intelligence for the Multichannel Merchant March 03 , 2014 SUBSCRIBE UNSUBSCRIBE Holiday 2014 Expectations are High The Home Depot Names Craig Menear … Continue Reading →
View Web Version MCM THURSDAY News and Intelligence for the Multichannel Merchant February 27, 2014 SUBSCRIBE UNSUBSCRIBE Chico’s FAS 4Q Net Sales Down 6.4%, FY Sales Flat Solving the … Continue Reading →
Successfully growing your brand, leads and sales requires having deep understanding of the omnichannel customer journey, your ROI at the most granular level and your ability to be nimble enough to pull the levers that have the ability to move your organization forward.
Consumers want more flexibility in shipping and fulfillment, including the ability to select delivery dates and times, and to reroute packages based on personal preferences. With consumers placing a heavy emphasis on shipping in retail decision-making, it’s critical for retailers to explore new ways to leverage logistics strategy as a driver of omnichannel success.
View Web Version MCM TUESDAY News and Intelligence for the Multichannel Merchant February 25 , 2014 SUBSCRIBE UNSUBSCRIBE Fiscal Year Sales for Macy’s Inc. Finished Flat 5 Tips for … Continue Reading →
View Web Version O+F Advisor Operations & Fulfillment Strategies & Tactics February 26, 2014 SUBSCRIBE UNSUBSCRIBE Subscription Commerce Success Visualized 5 Ways Online Retailers Can Empower Frontline Customer Service … Continue Reading →