Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 8/2/2019 New Study Reveals Brands Aren’t Meeting Customer Expectations Consumers are giving brands a huge thumbs … Continue Reading →
Consumers are giving brands a huge thumbs down when it comes to the overall shopping experience. According to a new study from Oracle and Customer Bliss, an overwhelming 82% of respondents said they had a disappointing or upsetting shopping experience, and 78% said they had been dissatisfied with a customer service experience.
Nordstrom continues to ride high in popularity, ranking as the country’s favorite premium fashion retailer for the sixth year running in Market Force Information’s (Market Force) annual study. Market Force polled more than 10,000 consumers for the study.
Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 7/31/2019 eBay Suite of Fulfillment Services Targets High-Volume Sellers Taking a shot at Amazon’s leading position, eBay will launch a … Continue Reading →
Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 7/30/2019 Back-to-School Spending Expected to Reach $80.7 Billion, Per NRF Total back-to-school spending is expected to reach … Continue Reading →
Ever since Amazon introduced Prime in 2005, the company has left everyone else chasing after them, and younger shoppers look for that type of experience everywhere. To succeed, retailers must meet customer demand for an enhanced delivery experience, including whenever possible fast and free shipping and unlimited returns.
While the prospect of increased sales volume is welcome, a barrage of incoming orders can overwhelm up-and-coming subscription box companies, or even established retail or ecommerce companies new to the game. How do you know when you need outside fulfillment help? Here are 6 signs that it’s time to engage a 3PL partner.
Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 7/26/2019 Back-to-School Spending Expected to Reach $80.7 Billion, Per NRF Total back-to-school spending is expected to … Continue Reading →
Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 7/24/2019 PRC Approves Lower Postal Rates Ahead of UPU Meeting The Postal Regulatory Commission has approved a range of postal … Continue Reading →
Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 7/23/2019 How to Start Segmenting Your Emails The lack of audience segmentation usually centers on time and … Continue Reading →