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"High-Touch Returns Become Point of Differentiation for 3PLs"

Leading industry experts share insights around a tailored approach to returns

This report highlights the rising challenge of returns in the ecommerce landscape, a crucial point of friction in the customer experience. The focus of this report is on the differentiation potential for 3PLs through high-touch returns solutions. It delves into case studies, showcasing how a tailored approach to returns, involving personal responsibility, traceability, and collaboration, benefits brands. The significance of sustainability in returns and the role of 3PLs in minimizing waste and costs while maximizing recovery are emphasized.

• Returns Landscape: Understand the evolving landscape of returns, recognizing it as a significant challenge in the e-commerce experience.
• Financial Impact: Grasp the financial implications of returns, including the costs associated with transportation, sorting, and potential resale or disposal.
• Differentiation through 3PLs: Explore how 3PLs can differentiate themselves by offering high-touch returns solutions, tailored to the unique needs of brands.
• Effective Return Processes: Implement effective return processes, emphasizing traceability, clear requirements, thorough training, and collaboration between vendors and 3PLs.
• Sustainability in Returns: Recognize the growing importance of sustainability in returns, with a focus on reducing waste, providing visibility into returned SKUs, and implementing eco-friendly practices.

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