Jon MacDonald, CEO of New Zealand marketplace, Trade Me, is urging U.S. retailers to consider the move into cross-border trade in New Zealand, a move he says is the perfect test market, according to a press release.
If the unusually cold tempuratures wasn’t the topic of conversation at eTail West in San Antonio last week, mobile was. It was the talk among several sessions throughout the conference in some capacity or another. Utilizing mobile and offering a personalized experience across channels for customers was a priority among many.
The contact center staff needs to be trained and coached on how to collect and use valuable data from customers to encourage the purchases of additional products and services. Learn ways to successfully upsell in the contact center.
Mobile usage among consumers has grown in recent months, this infographic by Usablenet, demonstrates how much mobile internet usage is changing the landscape of how consumers are interacting with brands on the web.
Joe Lezon, chief technology officer at Alex and Ani, spoke openly about how social media helps the brand engage with consumers, playing the trumpet for 30 years and his aspirations of wanting to be a veterinarian.
As part of its “Fab Smile Guarantee” initiative, Fab.com announced the implementation of free shipping, free returns and price matching guarantees last week, according to a blog post by founder and CEO Jason Goldberg.
What merchants are offering with product videos and what shoppers are expecting may be two different things.
Merchants are in the midst of the back-to-school rush and are finding various ways to promote this busy time of the year.
Target announced this week it will be acquiring independent skin care ecommerce site DermStore Beauty Group. The acquisition will position Target to expand its share of evolving online beauty market and will further differentiate the company’s offerings, according to a press release from Target.
Clothing and accessories merchant The Children’s Place apologized on social media this week for what many considered an offensive message on a girls’ t-shirt (See a sampling of tweets from outraged consumers here).