Reinforcing the view that it’s better to know what your audience wants than to jump on the same-day, next-day delivery bandwagon, an executive with QVC told attendees of Home Delivery World said offering customer choice – especially free shipping – and knowing their preferences is the most important thing.
The thought process behind a retail freight management strategy has a direct impact on a brand’s customer experience. While customers may not see this firsthand, the intricacies involved in designing a box and its shipping procedures are many. For brands looking to improve their freight management practices and excite customers, here are two crucial questions to start with, and what you need to consider.
Free shipping is the top priority for shoppers when it comes to retail policies, with 72% of responding consumers planning to take full advantage, according to Deloitte’s 30th annual holiday survey of consumer spending intentions and trends.
Deloitte released its 30th annual holiday survey of consumer spending intentions and trends. The survey reveals major disruptions in holiday shopping traditions, largely due to digital engagement. See what this means for online retailers.
While free shipping was originally a marketing promotion used by large online resellers, many merchants now view it as an inevitable cost of business.
Offering consumers different holiday shipping options is key this holiday season, while free shipping still trumps fast, according to a new survey.
This holiday season 93% of consumers find shipping options to be an important factor for the overall shopping experience. See what options consumers want this holiday season.
Toys R Us, ahead of the holiday crowd, slashed its free shipping threshold for Toys R Us and Babies R Us from $49 to $19 except for some heavy/large items.
Are you ready what your customers are expecting for holiday 2015? In this video, Ian MacDonald, director of ecommerce for Silver Star Brands talks about what he thinks customers will expect this holiday season.
Amazon announced the launch of Amazon Business, a new marketplace on Amazon.com. See what the new marketplace offers for sellers and customers.