FUNDAMENTALS OF MERCHANDISING

| MCM staff

Product is the lifeblood of your business So when was the last time you put any serious thought into the way you merchandise your catalog, Website, or

GIVE THEM WHAT THEY WANT

| Jim Tierney

Boy meets girl. Boy proposes to girl. Boy and girl head down to the local department store and register for home items, such as place settings, stemware,

Critical Issues and Trends

| Melissa Dowling

Increasing competition from manufacturers and retailers entering the catalog and Web selling channels was ranked the second most pressing marketing concern

Best deal for FAO Schwarz

| MCM staff

Upscale toy merchant FAO Schwarz in November acquired Best & Co., a luxury children’s apparel and accessories merchant. Terms of the deal were not disclosed.

Customer experience at its best

| MCM staff

We’ve discussed the customer experience and its relation to the brand, the creative platform, the marketing plan, and the merchandise concept throughout the year. Now let’s look at building a sound channel-centric customer experience.

Give first-time buyers a boost

| Gina Valentino

There’s an old joke about the devil being low on quota, so he decided to heavily promote special offers, free gifts and promises. With an immediate and

CONTENT IS KING

| MCM staff

Want to make your customers happy? Stop selling for a minute and give them something to read. It can be detailed product information or even jokes. But it may be time to learn what other b-to-b merchants already know: that content is king.

CREATIVE

| KEVIN KOTOWSKI

In today’s multichannel world, designers, photographers and copywriters work on a multitude of projects. In addition to catalogs, you’ll find them creating Websites, direct mail pieces, newsletters, e-mail communications, space ads for print publications, banner ads, free-standing inserts (FSIs) for use in newspapers, trade show materials, retail store signage, and a host of other projects.

Home, sweet home merchants

| Mark Del Franco

There’s no place like the home market, or multichannel purveyors of furnishings, linens, floor and window coverings, tableware, and kitchen items. The