FedEx Facebook Posts Prompt Social Media Firestorm
Consumers are lashing out on Facebook at UPS and FedEx because Christmas gifts that were guaranteed to be under the tree did not arrive on time.
Marketing
10 Weird Things I Think I’m Buying with my Amazon Gift Card
I figured I’d look for a few suggestions. That’s when I found Amazon Oddities and Weirdness: The Inexpensive Strange Stuff Want to see the 10 weird items I think I’m buying with my Amazon gift card? Then check out the following pages.
Jesus Toast Not All Right By Amazon?
Vermont Novelty Toaster Corp. says that Amazon has withheld half its sales over the last two weeks while Amazon “reviews” its account. The Jesus toaster was the 32nd-best-selling toaster on Amazon this Christmas.
Video Puts a Human Face on Customer Service
Many online retailers are discovering the role video can play in enhancing their customer service program, while also helping reduce costs in this area. Here are five ways you can incorporate video into your website to strengthen your customer service, and avoid having small issues flare up into major PR and social media nightmares.
Cozy Up To Customers with Mobile Analytics
As consumers tap and swipe at the portable screens that command so much of their attention, they leave data fingerprints that reveal their wants and needs. Action analytics helps marketers read these data trails to better understand their customers and, ultimately, give them the best possible mobile experience.
The Big Picture Look of Selling in the Marketplace
Thinking about selling on a marketplace like Amazon or eBay? Or are you doing so already? According to this infographic by Channel Advisor,
How Amazon Stole Christmas
With Christmas right around the corner, shoppers are making a mad dash to ensure all their holiday shopping is complete and shipped before next week. And while ecommerce merchants are pulling out all the stops to try to grab shopper’s attention and dollars, many, if not all, are finding it tough to compete with Amazon.
FedEx Express Christmas Cut-off Date is Dec. 23
Procrastinators, take note—the last day to ship holiday packages via FedEx Express for delivery before Christmas in the United States is Monday, Dec. 23.
Shoppers Look for Best Holiday Deals in December
With six less shopping days between Thanksgiving and Christmas this year, 87% of shoppers said in a recent PriceGrabber survey that they will conduct most of their holiday shopping in December. Why? According to the survey, because that is when consumers believe they will find the best deals and discounts.
Herschell Gordon Lewis’s Best and Worst Catalog Copy of 2013
To the catalogs Herschell Gordon Lewis criticizes here, he apologizes…but only for their unfortunate positioning. Except for this column—and probably despite this column—they probably can skirt their way into the arena of ongoing acceptance.