Marvin Ellison, who took over JC Penney after the turbulent Ron Johnson era but has overseen the business during its recent decline, has jumped ship to become the new CEO of home improvement firm Lowe’s as it tries to keep up with category leader Home Depot.
How do you deliver a seamless omnichannel experience and avoid margin erosion? In this new video from Multichannel Merchant, Radial executive John Byrde provides insights and tips that can help you achieve both.
Omnichannel has become a standard practice in retail, but how well are companies achieving inventory visibility across channels that is so critical to its success?
In this infographic from Stitch Labs, see where the gaps are between omnichannel vision and reality, and what steps can be taken to see improvements.
To remain competitive and boost flagging store sales in a tough retail environment, Kohl’s is continuing to invest in omnichannel operations, executives said in a Q2 analyst call. See what else executives had to say about digital initiatives and the impact of Macy’s announced store closures.
Nordstrom has invested an undisclosed sum in drop shipping firm Dsco, formerly Dropship Commerce, in order to grow its ecommerce business. See how this will enable Nordstrom to reduce its inventory levels and shift holding costs to its suppliers.
Forward-thinking retailers are tasked with delivering a unified omnichannel experience that accommodates customers’ rapidly changing preferences while also meeting investors’ constant expectations. To do this they need to embrace the 3 tenets of a seamless retail supply chain. Learn what they are and how you can apply them.
Erik Caldwell, senior vice president of logistics and supply chain for Hudson’s Bay Company, was featured in Multichannel Merchant’s April 2016 cover story talking about his role there, industry trends and the company’s acquisition of Gilt. In this excerpt from the Q&A, see what Caldwell has to say about the impact of omnichannel or “all-channel” on the retail world.
The Amazon effect is still having a major impact on DTC and ecommerce operations and fulfillment, judging by the results of the MCM Outlook Survey 2016. This impact is seen in the increasing frequency of same-day and next-day delivery offerings – and providers – as well as the growth in omnichannel operations, now seen as table stakes by many retailers. Find out more about the survey results and how they reflect industry trends.
Omnichannel enjoyed buzz-worthy status in 2015, but that was just the beginning. This will be the year that omnichannel becomes “omni-essential,” driven by the increasing need to meet customers when, where and how they shop. Here are 3 reasons why this phenomenon is taking place.
A cross-functional approach is key to a successful omnichannel strategy, enabling a seamless customer experience that can drives sales and profits. Merchandising, logistics, marketing and planning departments all play a key role in the assortment, pricing and promotions that influence the outcome. Without across-the-board participation, your efforts can fall flat. Here are 6 steps to a more effective omnichannel strategy.