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O'Reilly Auto Parts

O+F Advisor Distribution Center Roundup, May 4, 2015

May 4, 2015 | Mike O'Brien

A listing of recently announced expansions, additions and closures in retail distribution and fulfillment centers.

Customer Service, customer service reps, social media, Twitter, Facebook, retail, Forrester, Conversocial, contact center, contact center agents

QVC’s Contact Center Gets Top Score in ForeSee Experience Index

January 7, 2014 | Daniela Forte

QVC had the highest score in contact center customer satisfaction with a score of 88. QVC beat out Amazon, Costco, O’Reilly Auto Parts and PetSmart which each saw a score of 85, according to the recent ForeSee Experience Index: 2014 U.S. Retail Edition.

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High-Touch Returns Become Point of Differentiation for 3PLs

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