How Brands are Recognizing Breast Cancer Awareness Month
Brands are going pink on Facebook by recognizing Breast Cancer Awareness Month with their products and/or promotional campaigns.
QVC
Social Media is About Discovery, Personalization and ROI
Social media has become more than just a channel today. Retailers are finding innovative ways to leverage their brands using social media platforms. With customers married to their mobile devices, it is imperative that retailers step up their social media game and engage in dialogue.
QVC U.S. CEO Claire Watts Resigns
Claire Watts has resigned from her role as Chief Executive Officer of QVC’s U.S. operations, effective Friday, September 5, to pursue other opportunities.
QVC’s Contact Center Gets Top Score in ForeSee Experience Index
QVC had the highest score in contact center customer satisfaction with a score of 88. QVC beat out Amazon, Costco, O’Reilly Auto Parts and PetSmart which each saw a score of 85, according to the recent ForeSee Experience Index: 2014 U.S. Retail Edition.
QVC Launches toGather Social Commerce Platform
QVC has launched toGather, an online gathering place that brings together QVC’s community of customers, personalities and brands. Here’s how QVC plans to use toGather to expand recommendations from people and brands its users follow.