Multichannel Merchant: Editorial Spotlight on Returns in 2023
Join Multichannel Merchant Brian Kilcourse, managing partner at Retail Systems Research, to learn more about returns and how you can navigate the changing landscape.
returns process
Fulfillment Workers Deserve a Reliable Returns Process
Given the tight labor market and climbing ecommerce order volumes, planning ahead has never been more fundamental. Like any fulfillment center function, your returns process can impact employee retention. Here’s how you can make your organization more attractive for current and future employees.
Endicia Introduces First Pay-On-Use Capability for USPS Return Labels
Endicia’s first-of-its-kind “pay-on-use” returns system allows online retailers to send non-prepaid USPS return labels, so postage is only deducted if the returned item hits the mail stream.
These Retailers Provide the Best Return Experience for Online Orders
As we migrate further online for all our shopping needs, the returns process becomes increasingly important. But not everything is as easy to return as a pair of jeans. Here’s a look at the quality of return processes among online retailers, as analyzed by StellaService.