Macy’s Exec Predicts BOPS Volume Will Triple This Holiday Season
A Macy’s exec told IRCE attendees that buy online/pickup in store demand will be 3x higher during this year’s peak season than it was last December.
Sears
How Omnichannel Can Fail at the Brick and Mortar Level
If you consider the entire month of November the holiday season, then (as a customer) I’ve had three instances of omnichannel fails this holiday season. And all three fails were … Continue Reading →
Sears In-Vehicle Pickup was Great… But…
Up until the I got home and saw the security tag still attached to the vest, this had been a tremendous experience. As a matter of fact, when I was prompted to give immediate feedback, I highly praised the In-Vehicle Pickup service.
Sears Launches “Reserve It” Option for Shop Your Way Members
Sears announced the launch of its new “Reserve It” service to push offers to shoppers more multichannel options, see what other multichannel options Sears has planned.
What’s the Deal with Sears Holdings?
When you compare Sears Holdings with its big box counterparts, it seems to be ahead of the curve when it comes to innovation and technology. However, Sears Holdings is losing money like crazy, and rumor has it store closings will escalate. Here’s a look at some of the technology and innovation that’s making Sears Holdings brands Sears and Kmart look like winners.
Sears Adds Returns, Exchanges to In-Car Pickup
To take advantage of the new return/exchange service, customers can visit sears.com, click on the customer service link, choose “returns and exchanges” and follow the prompts to identify the item. For an exchange, they select a new item and get an email confirmation when the replacement is ready for pickup.
Once at the store, they park in a designated In-Vehicle Pickup spot, and notify the store of their arrival via the app. A timer will start on the phone, and a Sears associate will arrive within five minutes and complete the return or exchange.
Sears and Kmart Expand In-store Pickup Across Brands
To consolidate its omnichannel offerings, Sears and Kmart customers do online order pickup at either store, regardless of which website is used.
Industry Experts Skeptical of Sears Shop Your Way
Sears Holdings Company is banking heavily on members of its Shop Your Way loyalty program, but industry experts are saying it may be “too little, too late” for Sears.
Sears Holdings’ FY Revenues Down $1.7 Billion
Sears Holdings’ domestic comparable store sales declined 3.8%, comprised of decreases of 3.6% at Kmart and 4.1% at Sears Domestic in fiscal year 2013. Here’s a full look at Sears Holdings’ full-year financial results.
QVC’s Contact Center Gets Top Score in ForeSee Experience Index
QVC had the highest score in contact center customer satisfaction with a score of 88. QVC beat out Amazon, Costco, O’Reilly Auto Parts and PetSmart which each saw a score of 85, according to the recent ForeSee Experience Index: 2014 U.S. Retail Edition.