After years in the supply chain consulting business, Tompkins International is launching the MonarchFx Alliance, a consortium of technology and service providers it says will eventually provide more efficient, faster ecommerce fulfillment across sectors including apparel, furniture and appliances, cross-border, cold storage and stores. See what else the alliance has in store, and who has partnered with it.
Outsourcing fulfillment and customer care operations is not for everyone, and many merchant companies feel they can keep costs low by maintaining control. But for those who do use a 3PL, here are 5 ways to get the most out of the relationship, helping them deliver value while improving your results.
Ecommerce returns are a fact of life for multichannel merchants, but there are a number of creative ways to reduce their frequency – and the expense hit that goes straight to the bottom line. Here are 8 tips to help you do exactly that.
Without an RFP and demos it’s hard to go through the system selection process and know if what you’re looking at is materially better than the existing one. Here are five compelling reasons to go through an RFP process to vet systems and vendors and make sure you choose the right one for your business needs.
After a successful rollout of robotic fulfillment at its distribution center in Toronto recently, Hudson’s Bay Co. plans to expand the capability to a DC in Pottsville, PA sometime in 2017. See how the technology performed in Toronto, and how the company performed in terms of ecommerce growth during the third quarter.
Meeting the demands of today’s always-on shopper has never been more challenging. So how can you gain a window into how you’re doing compared to others in the industry as you set your investment priorities? Multichannel Merchant’s exclusive benchmarking project with F. Curtis Barry & Co. will help you gauge your operational performance across key functional areas.
Do your employees know what makes your company tick, and better yet what helps move the needle? Merchants need to do a better job of educating them on sales drivers and profitability, and the business benefits of investments and process improvements. The more they know, the more invested they’ll be in your success.
The packaging you use in ecommerce and direct-to-customer shipments acts as an ambassador of your brand. How it appears, how it protects the contents and even how the product is packed can reflect positively or negatively on your company. This special report from Multichannel Merchant examines how merchants are working to balance packaging costs and customer experience through innovation and use of new systems and processes.
How do your merchant operations stack up across the distribution center, inventory management and the contact center? This exclusive benchmarking project and report from Multichannel Merchant and F. Curtis Barry & Co. will help you gauge your success across all 3 areas. If you’re a senior operations executive, be part of the benchmarking discussion and hear about the results at Operations Summit 2017, March 27-29 in Pittsburgh.
There are at least 5 fulfillment metrics that ecommerce brands need to track, all connected to your ability to meet customer expectations during peak season as well as the rest of the year. See how measuring performance in these key areas can help forecast your ability to operate at full capacity and improve year-round operations.