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Union Accuses Amazon of Vote Interference

| Mike O'Brien

The union seeking to organize Amazon fulfillment center workers in Bessemer, AL, has filed another complaint alleging the company is not acting in good faith by interfering in the revote process, forcing employees to attend anti-union meetings and tearing down pro-union signs.

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Amazon Union Vote Redo Starts Feb. 4

| Mike O'Brien

The National Labor Relations Board on Tuesday ordered a second union vote at an Amazon fulfillment center in Bessemer, AL in the eye of a major labor battle, with the vote to begin by mail-in ballot on Feb. 4. Amazon has agreed to not pursue reprisal actions against employees for union organizing activities, per an NLRB agreement.

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Amazon Union Push Gets New Vote in Alabama

| Mike O'Brien

The National Labor Relations Board has ordered a new election to determine if Amazon fulfillment center workers in Bessemer, AL can organize as members of a union for collective bargaining, which would be a first in the United States and set off a warehouse labor chain reaction.

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Amazon Workers in Staten Island Withdraw Union Petition

| Mike O'Brien

Workers at an Amazon fulfillment center on Staten Island, NY have withdrawn their petition to form a union, two weeks before a meeting before the National Labor Relations Board to determine if sufficient interest existed to proceed with unionization, the NLRB told the Associated Press.

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Improving Ecommerce Fulfillment Productivity, Decreasing Labor Costs

| Brian Barry

In calculating ecommerce fulfillment cost per order, labor generally makes up more than 50% of the total. As labor costs continue to increase, overall fulfillment center productivity in many companies has remained flat. What are you doing to manage your labor and reduce costs? Here are five tactics companies should consider.

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Update: CA Gov. Signs Bill Targeting Amazon Labor Practices

| Mike O'Brien

Update, Sept. 24: California Gov. Gavin Newsome on Thursday signed a bill that targets labor practices in ecommerce warehouses, including banning the enforcement of performance quotas that impinge on basic worker’s rights like restroom and lunch breaks. Amazon, not named in the bill, is clearly targeted by lawmakers.

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Best Buy Focusing on Future Success Through Inclusion

| Mike O'Brien

Companies need to be more inclusive and diverse to remain competitive by attracting upcoming generations, while creating opportunities where they don’t exist today, said Mark Irvin, Chief Inclusion, Diversity and Talent Officer. He made his remarks during a keynote presentation at Ecommerce Operations Summit 2021 in Nashville.

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A 3PL-to-Insourcing Switch: 10 Considerations

| Brian Barry

Merchants that utilize third-party fulfillment (3PL) services sometimes consider transitioning back to internal fulfillment operations. Sometimes it’s to control costs, while others have had a bad experience with 3PLs and now only trust themselves with their operations. Here are 10 factors to consider if you’re looking to insource.

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How Best Buy Approaches Hiring and Staffing Challenges

| Mike O'Brien

Finding enough workers is a problem, and you need to be mindful of how the workforce is changing to meet staffing objectives. Mark Irvin, chief inclusion and diversity officer for Best Buy and a keynoter at Ecommerce Operations Summit 2021, talks about how his charge aligns with the company’s labor management strategy.

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Ecommerce Operations Summit Strikes the Right Notes in Music City

| Mike O'Brien

Ecommerce Operations Summit 2021 is back live, at the Gaylord Opreyland in Nashville on Aug. 17-18, and the team at Multichannel Merchant has a great event on tap to help operations and fulfillment professionals keep on top of key industry trends and address the challenges of a disruptive time. Read on for some program highlights.