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Amazon Consumer Head Asked for Special Union Vote Mailbox

| Mike O'Brien

Dave Clark, CEO of Amazon’s consumer business, was behind efforts to ask the U.S. Postal Service to install a special temporary ballot mailbox outside the company’s Bessemer, AL fulfillment center where a union vote was taking place, numerous outlets reported. The NLRB is hearing testimony as part of a union challenge to the vote.

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MCM Outlook 2021: Past the Pivots to Ecommerce Operations Efficiency

| Mike O'Brien

Now that the challenges of the lockdown era are behind, and disruptions have solidified into new consumer behaviors and business practices, what’s next for ecommerce operations? In our annual MCM Outlook report, we talk to retail leaders and industry experts to drill down into how companies are faring and what’s working.

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Amazon FC Vote Challenged By Union

| Mike O'Brien

The union that was unsuccessful in its effort to organize workers at an Amazon fulfillment center in Alabama immediately challenged the April 9 outcome as expected, claiming the ecommerce giant illegally interfered with the election. The complaint was filed with the NLRB, asking it to investigate Amazon’s tactics.

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Ecommerce Fulfillment: More Efficiency, Less Costs

| Brian Barry

Absolute productivity has declined in many ecommerce fulfillment centers because productivity has not kept up with the rate of increased costs. Some larger companies are paying $18 to $20 per hour in some markets. With this in mind, here are 6 ways to become more efficient and reduce costs in your ecommerce fulfillment operations.

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Fulfillment Automation and Reduced Labor Costs

| Brian Barry

In 2021, will order demand continue at the same volume? How will it change? And how will it impact my labor demand? For many multichannel companies, this means moving toward fulfillment automation in order to decrease the amount of labor and its increasing costs. Here are 2 scenarios where automation was cost justified.

Retail Survey Finds Optimism, Increased Responsibilities

| Mike O'Brien

It seems nearly all workers in retail had their job roles expanded in 2020 as the pandemic forced thousands of stores to close even more rapidly as ecommerce exploded, creating demand in new areas as the industry drastically reset, a new survey found. Despite a difficult year, there was a good deal of optimism about 2021.

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Amazon Files Objection to Alabama Union Vote

| Mike O'Brien

Amazon has filed a motion with the National Labor Relations Board seeking to postpone a planned union vote next month at its fulfillment center in Bessemer, AL, which if successful would create its first union shop, an outcome the ecommerce giant has vigorously opposed at every turn. The vote is scheduled from Feb. 8-March 29.

Better Workforce Management Improves Ecommerce Fulfillment

| Derek Jones

It is not farfetched to say that the success of any ecommerce fulfillment operation will come down to human resources and how well they are managed. Here are some of the benefits improved workforce management, even after the pandemic is behind us, can deliver to your ecommerce business.

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How to Get Team Members to Buy Into Company Culture

| Angie Stocklin

How do you get your team members to buy into company culture? Whether you’ve been struggling with the issue for a while or want to instill a new type of culture in your company, here are a few steps that can help guide you through the often tricky process.