How to Align Ecommerce Strategy with Gamification Techniques
Gamification has long been part of the daily shopping experience. See what leading brands are doing to offer a valuable and entertaining customer experience.
Zappos
Customer Experience Award Winners Demonstrate Retail Innovation
The awards, established to recognize retailers at the cutting edge of delivery, packaging, returns, customer experience and innovation, were presented in a ceremony at the annual Operations Summit 2015. See which retailer took home an award.
Retailers Focus on Returns Excellence as Processing Time Shrinks
StellaService finds returns processing times are shrinking, especially during the holidays, as more retailers make it a focus of the customer experience.
Why Customers Still Shop Offline
While online retail has seen rapid growth, an overwhelming majority of U.S. retail sales take place offline (92%) according to Forrester Research. A survey done by Ripen eCommerce took a look at why consumers would most likely make the purchase in-store vs. online.
How Contact Centers Can Recapture Revenue Through Better Reporting
Every day, more contact centers are providing more of what consumers need: real, valuable service. And that means more revenue. But that’s still the exception to the rule. Here’s a quick look at what is holding contact centers back, and how they can forge a better way forward.
Lessons Learned: The iOS 7 Transition for Retail Apps
iOS 7 is proving that retailers can no longer afford to ignore the app channel, or publish an app once and then leave it to languish. The app revolution is happening, and it’s sweeping the retail industry along with it, whether individual companies decide to participate or not.
Saks, Zappos, Office Depot Make List of “Top Performing” Retailers
Results of the e-tailing group’s 15th Annual Mystery Shopping Study, conducted during the fourth quarter of 2012, have been released and nine merchants, including Zappos, Saks Fifth Avenue, Zappos and Office Depot have been recognize for excelling at online customer service.