What You Need to Know When Changing 3PL Providers

| Jeff Jones

The decision to change your third-party logistics provider should not be taken lightly, but sometimes it can be the most effective way to move your business forward. Thinking about making a change? The following guidelines may be helpful in considering why, when and how to switch your 3PL provider.

Determining KPIs for Your Ecommerce Fulfillment Operations

| Harry Drajpuch

As fulfillment operations become the true competitive battleground, few ecommerce companies have a robust program for measuring fulfillment performance – particularly when the function is outsourced to a 3PL. These tips will help you identify and measure your KPIs for ecommerce fulfillment.

How to Compare Internal Fulfillment Costs to a 3PL Approach

| Brian Barry

Using a 3PL can be cost effective and provide high customer service as an alternative to internal fulfillment for ecommerce and multichannel companies. The burning question is: How will it compare to my internal costs? These 6 considerations will help you arrive at fully loaded costs per order for each option.

Ecommerce Delivery: What Do Your Customers Want?

| Brian Bourke

When it comes to ecommerce delivery, customer expectations are constantly rising. But just offering a wider selection of delivery options won’t necessarily ensure customer satisfaction. These three fulfillment scenarios illustrate best practices that will help ensure customer satisfaction, loyalty and repeat business.

13 Steps to Greater Ecommerce Fulfillment Efficiency

| Brian Barry

As Amazon gets stronger and competition rises, you need to continually find ways to reduce expenses and improve the customer experience. Drawn from hundreds of operations blogs we have written for Multichannel Merchant, here are 13 ways to make your fulfillment operations more efficient and improve performance.

Assessing Expansion of Your Ecommerce Fulfillment Network

| Brian Barry

Adding one or more facilities to your ecommerce fulfillment network can both reduce shipping costs and shrink your time-to-customer metric. But there are many aspects to this calculus: in-house assets vs. partnering, system requirements and labor/staffing, to name a few. Here are 11 factors to consider as you look to expand.

11 Key Indicators to Help Keep 3PL Service High

| Brian Barry

When problems with your 3PL partner are severe, the first course of action is to resolve the issues before deciding to leave. Watch these 11 key indicators to ensure your 3PL is performing up to the level expected in your agreement with them.