Same-day delivery is an increasingly popular tool for retailers and ecommerce companies to get an edge on competitors and satisfy customer expectations. This infographic from GoPeople highlights same-day trends and statistics, providing a window into customer preferences and how businesses are using it.
Delivery fleet operations eat up a huge chunk of transportation costs, whether owned, leased or outsourced. In spite of this cost they have a huge role to play in overall customer service. How can you tell if delivery route planning software is the solution? These 6 questions will help you diagnose your situation.
When it comes to ecommerce delivery, customer expectations are constantly rising. But just offering a wider selection of delivery options won’t necessarily ensure customer satisfaction. These three fulfillment scenarios illustrate best practices that will help ensure customer satisfaction, loyalty and repeat business.
The FedEx/UPS near duopoly has allowed the two large carriers to control marketplace pricing for years, echoing each other’s rate hikes and impacting parcel shippers both small and large. Find out about the latest increases from FedEx, how they compare to UPS, and how they will impact shippers as of Sept. 3.
The “Amazon Effect” notwithstanding, there is one area of ecommerce where online sellers can still compete with, maybe even beat, Amazon and others: Oversized delivery. Learn what steps you can take to exceed customer expectations in the last mile and become a leader in bulky, oversized fulfillment.