MCM CommerceChat podcast

How Best Buy Approaches Hiring and Staffing Challenges

| Mike O'Brien

Finding enough workers is a problem, and you need to be mindful of how the workforce is changing to meet staffing objectives. Mark Irvin, chief inclusion and diversity officer for Best Buy and a keynoter at Ecommerce Operations Summit 2021, talks about how his charge aligns with the company’s labor management strategy.

Biden Taking Big Stick to Big Tech

| Mike O'Brien

President Joseph Biden, in a sweeping executive order, is seeking to limit the power of big tech companies, including extra scrutiny of mergers and acquisition to check their monopolistic tendencies. It covers 72 different actions, including a reinstatement of net neutrality and asking the FTC to challenge prior “bad acquisitions.”

Google Shopping

Creating Dynamic PPC Ads on Google Shopping

| Rob Van Nuenen

Google Shopping plays a key role for retailers and online advertisers as it is essentially a product search engine for ecommerce stores. As a merchant you sometimes need to create hundreds of PPC ads for every product, aligned with pricing and inventory. Although this may seem overwhelming, it’s simpler than you think – using a data feed.

MCM CommerceChat podcast

Driving Toward Interoperability for Warehouse Robots

| Mike O'Brien

There has been a steady proliferation of autonomous mobile robot makers. This while demand has grown for AMRs in order fulfillment, as ecommerce booms and labor is tight. But can different warehouse robots play nice together? Two members of a standards group explain how it’s happening in this MCM CommerceChat podcast.

ecommerce marketplaces feature

The Critical Role of Ecommerce Marketplaces

| Jed Danbury

Those who only think of ecommerce marketplaces of major American and Chinese operators when they consider the global platform economy overlook opportunities this business model also offers SMBs. Merchants with complementary offerings can learn from the big players and serve their customers better together.

website accessibility

Overcoming Website Accessibility Roadblocks

| Amanda DiSilvestro

Even if you ignore the increased lawsuits, new ADA laws requiring website accessibility and the boost in traffic you’ll see, it’s important for your site to welcome all users. Marketers, this means you. Unfortunately, working with developers to create an ADA-compliant site is no easy task. Not to worry; here are 8 tips to help you get there.

e-grocery orders in bags feature

Omnichannel Grocery Shoppers Spend 20% More

| Mike O'Brien

Omnichannel grocery shoppers spend on average 20% more and shop more frequently compared to those that just visit the store, according to new research from Symphony RetailAI. The survey also found that while half of first-time e-grocery shoppers made a single online purchase, the other half become highly engaged and loyal.

MCM CommerceChat podcast

3 Years After Wayfair Decision, Issues Continue

| Mike O'Brien

In our latest MCM CommerceChat podcast, Liz Armbruester of Avalara, and Kevin Permenter of IDC provide an update on the ecommerce taxation landscape, three years after the landmark Wayfair decision. We also discuss the tax implications of the explosion in ecommerce, and how adding new sales channels equals new complexities.  

smart speaker feature

Voice Commerce: Coming Soon to a Device Near You

| Deepak Gupta

Although voice tech isn’t new, using it for ecommerce is a relatively recent development. The hands-free approach is novel, but consumers remain skeptical. When voice tech was first introduced, there were obvious capacity limits. Now, there have been significant improvements to enable voice commerce thanks to machine learning and AI.

Prime Day 2021 feature 2

Prime Day Hits Record of $11B Over Two Days

| Mike O'Brien

Prime Day 2021 is in the books with a record $11 billion in sales, according to Adobe’s Digital Economy Index, up 6.1% from $10.4 billion in 2020, when the event was held in October, but was not a winner for retailers not named Amazon, based on data from SalesForce. Wall Street wasn’t impressed with flat growth over the 2020 event.