Kroger Selects Orlando Area for Second Automated Fulfillment Center

| Mike O'Brien

Kroger plans to build the second of 20 automated distribution centers in partnership with UK grocer Ocado for fulfilling ecommerce orders in Groveland, FL. The state-of-the-art FCs, built by Kroger and powered by Ocado’s automation technology, are just part of Kroger’s innovation push including driverless and same-day delivery.

Retooling Your Fulfillment Network to Stay Competitive

| MCM Staff

To succeed, retailers and ecommerce companies need to meet heightened customer experience demands. That means offering fast shipping, free returns and same-day delivery, if possible. Learn insights from industry experts on ways to optimize your fulfillment network and focus your technology investments to compete and win.

Cause of Ocado Fire Highlights Concerns About Automated Warehouses

| Mike O'Brien

The Feb. 5 fire that completely gutted an automated Ocado grocery fulfillment center in the UK was caused by a failure in an “ambient grid” storing food at room temperature, raising concerns about what happens in these types of facilities when disaster strikes, according to a Bloomberg report.

Ecommerce, 3PLs Account for 61% of Major Warehouse Deals in 2018

| Mike O'Brien

Ecommerce logistics, including 3PLs, accounted for 61 of the 100 largest deals on warehouse and industrial space in 2018, according to commercial real estate brokerage CBRE. The deals totaled 61.5 million square feet of space in 32 markets, with facilities ranging in size from 742,000 square feet to 2.3 million square feet.

How Ecommerce Operations Summit 2019 Can Improve Your DTC Business

| Brian Barry

Given the rapid pace of change, how forward looking are your operations and fulfillment strategies, and are you pursuing the right ones? Ecommerce Operations Summit (April 9-11, Columbus), is an excellent way to evaluate emerging trends. Here are some highlights we found in the conference agenda, and why they’re beneficial.

Vacant Retail Locations Being Repurposed for Ecommerce Fulfillment

| Mike O'Brien

In an indicator of the continuing evolution of retail, more shuttered stores and malls are being converted to industrial space, especially for ecommerce fulfillment, according to a new report from commercial real estate firm CBRE. See where this is happening, what the drivers are and the prevailing local headwinds.

Gut Checking Your Fulfillment Center Against Global Data Regulations

| Don White

Ecommerce companies are thoroughly examining their operations for compliance issues. You must pay equal attention to the fulfillment center, especially if you’re tracking customer data there with different tools maintained separately from your ecommerce platform. These three gut checks will help you assess your data breach readiness.

Talking Data Science with Abercrombie & Fitch

| Mike O'Brien

In this MCM CommerceChat podcast, Anthony Burnside, manager of direct-to-customer order management and omnichannel fulfillment for Abercrombie & Fitch, talks to Multichannel Merchant about the role of data analytics and data science inside his group and organization

16 Fulfillment Metrics Every Ecommerce Company Should Monitor

| Brian Barry

To improve operations, you first need to measure key fulfillment metrics. Understanding them lets you develop options for processes that reduce steps and cost, or improve service levels such as order turnaround time. Here are 16 metrics we recommend you use as a starting point.