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Amazon Reports $3.8B Loss, Looks at Rocky Near Term

| Mike O'Brien

Amazon’s vaunted flywheel has hit a bit of a snag. But given the company’s superpower ability to continually evolve and innovate, and the general trajectory of double-digit ecommerce growth, it may end up looking like a speed bump in hindsight.

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Farmstead Looks to the Burbs for E-Grocery Growth

| Mike O'Brien

E-grocery platform Farmstead is expanding into suburban markets with an offering tailored to the mass market. It targets the 70% of suburban consumers shopping mid-market grocers and have few delivery options. Co-founder and CEO Pradeep Elankumaran, talks about the business model, outsourcing of its tech stack and expansion plans.

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Former Amazon Exec: Bets a Critical Component of Innovation

| Ian McRae

A former Amazon executive shared insights and tactics for retailers looking to innovate and reduce friction to deliver a better customer experience with a diverse group of executives gathered recently at Ecommerce Operations Technology Summit 2022 in Orlando. 

Using a 3PL to Save on Operational Costs

| Brian Barry

Using a 3PL isn’t for everyone. But escalating labor costs, requirements for a new facility, starting a new business or channel and avoiding capital costs are reasons we see companies comparing internal fulfillment to 3PL. Here are six major ways businesses have traditionally saved money and reduced capital using 3PLs in their supply chain.

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Amazon Union Battles Sees Objections Flying on Both Sides

| Mike O'Brien

Amazon is challenging a union vote at a distribution center in Staten Island, NY, saying it should be thrown out due to illegal coercion on the part of the union, while the labor group is accusing the retail giant of sour grapes over an election it won. Union and employer are also locked in a dispute over an election in Bessemer, AL.

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Walmart Offers Discount to New Sellers

| Mike O'Brien

In an effort to lure in more third-party sellers as it battles Amazon’s dominant marketplace, Walmart is offering new sellers a 50% discount on commissions for 90 days, while also extending savings on Walmart’s version of FBA to new signups. Discount are available to new merchants who sign up by May 31 and start selling by June 30.

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Amazon Staten Island Union Vote Sends Shockwaves

| Mike O'Brien

A tiny startup union dealt a major blow to mighty Amazon with a successful vote at a fulfillment center on Staten Island, NY led by a worker who had been fired two years ago, a move that backfired on the multi-million-dollar effort to thwart the organizing effort. But the matter is far from over as Amazon is sure to challenge the vote.

5 Ways to Beat the Supply Chain Crisis

| Mark Hook

You may have heard there’s a global supply chain crisis. The good news is that retailers that proactively take the right steps to deal with it can not only survive but thrive. After all, when supply chain management is effective, it is proven to lower a company’s overall costs and boost profitability. Here are 5 ways brands can beat the crisis.

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Smith Out, Subramaniam In As Head of FedEx

| Mike O'Brien

Fred Smith, who started what became FedEx in the early 1970s and built it into a global shipping and logistics powerhouse, is stepping down as CEO, to be replaced by president and COO Raj Subramaniam, with Smith staying on as executive chairman. Industry observers expect a status quo transition, but wonder if that’s good enough.

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Improving Speed to Customer: Winning in the Face of Headwinds

| Mike O'Brien

How are you addressing speed to customer in a challenging environment? Multichannel Merchant brought together executives in transportation and logistics from top companies — GNC, Best Buy, Vermont Teddy Bear, Crutchfield, DSW and Saddle Creek Logistics Services — for a virtual Think Tank forum on the subject.