Sense of Urgency or Sense of Concern
BETH NEGUS VIVEIROS: No matter what your marketing medium of choice is today direct mail, email, social, TV, whatever one thing is certain. Consumers
Retail
It’s About Creating Relationships
JIM TIERNEY: Customer service has failed to make the grade since 1995, according to Rosanne D’Ausilio, president of Human Technologies Global. Why? Because
Cabela’s Direct Sales Drop 6.9%
Retail sales for Cabela’s are on the rise, but the outdoor lifestyle products merchant
Harry & David Bring in Turnaround Pro
TROUBLED FOOD GIFTS MERCHANT HARRY & DAVID HAS BROUGHT IN A TURNAROUND SPECIALIST AS ITS NEW CEO. Kay Hong, a managing director at global turnaround specialist
How to: leverage barcode technology
Barcoding technology can help streamline processes and reduce costs in warehouse fulfillment operations. But in many cases, even large multichannel merchants
Romano Named President/CEO at Charming Shoppes
Anthony M. Romano has been named president/CEO of multititle cataloger Charming Shoppes, the company announced today
Harry & David Faces Two Lawsuits
Troubled multichannel food gifts merchant Harry & David is being sued by a contact center vendor and by a former employee
Shareholders Approve J. Crew Deal
Now, it’s actually over. The deal that started back in November when the J. Crew Group announced it was being acquired by funds affiliated with TPG Capital and Leonard Green & Partners
Finance: M&A Fizzles in Fourth Quarter
IF YOU THOUGHT INDUSTRY MERGERS AND ACQUISITIONS WOULD PICK UP IN THE FOURTH QUARTER OF 2010, THINK AGAIN. Multichannel Merchant reported a dismal four
Strategizing your year-round merchandising vibrancy
After the season ends, you and your team slice and dice all the sales reports to get a deeper understanding of which products worked and which did not.