Fresh Round of Industry Layoffs

| MCM staff

As multichannel merchants assess the 2009 holiday sales shortfall and the bleak outlook for 2009, this week brought a new round of industry layoff announcements.

The Mandate of Multichannel Customer Experiences

| Gavin Finn

Customers today look to multiple channels for product research, decision-making, and ultimately to purchase. While one customer may conduct research online prior to making a purchase in the store, another will head to retail first to examine the products and later buy online

Sharper Image finds a buyer

| Patrick Barnard

Sharper Image Corp., which had filed for Chapter 11 bankruptcy protection in February, has been acquired. A joint venture led by units of private investment