3 Things Killing Your Conversion Rate

| Casey Runyan

How often do you experience your ecommerce business the way your customers do? Do you follow a customer’s journey and see where there are friction points causing you to lose sales? Here are three ways retailers can prevent losing sight of how their current and potential customers experience their offerings.

Rent the Runway Back Up and Running After Logistics Snafu

| Daniela Forte

Rent the Runway is back up and running after a supply chain and inventory issue occurred the first week of October. The subscription company is once again accepting new subscribers a week ahead of the date it had originally planned. Here is a statement from Rent the Runway about how it handled everything.

Bump Boxes Leverages AI for Its Marketing Campaigns

| Daniela Forte

Bump Boxes, an ecommerce subscription box brand for pregnant women, has seen huge success with its AI-enhanced marketing campaigns, launching Facebook and Instagram campaigns in minutes, decreasing ad spend by 50% and increasing purchases by 25% in two weeks.

Package Lockers See Strong Adoption in Europe and Asia

| Daniela Forte

While automated package lockers are being used by some major retailers here, they’ve seen greater adoption in other countries, having solved space and retail delivery issues for several years. Here is a look at how they’re being used in some European countries and Japan as a last-mile solution for retailers and a convenience for consumers.

9 Steps to Develop, Implement a Vendor Compliance Program

| Brian Barry

Vendor compliance is achieved when a merchandise vendor shipping a retailer’s purchase order satisfies the retailer’s requirements, typically specified as a condition of the retailer-vendor relationship and the purchase order negotiated by the retailer. Here are 9 tips to help you develop a successful vendor compliance program.

Uncertainty the Watchword Heading Into UPU Congress

| Mike O'Brien

With a showdown looming over international postal rates at a Sept. 24 congress of the Universal Postal Union, uncertainty reigns in terms of the United States’ continued participation in the organization, leaving merchants wondering about parcel shipping rates heading into peak season. Consolidators are making contingency plans.

FedEx Cutting Out Amazon on Ground Deliveries

| Mike O'Brien

Two months after deciding not to renew its contract with Amazon for air freight service, FedEx is now parting ways with the ecommerce giant on the ground as well. FedEx will not renew its ground contract with Amazon when it expires at the end of August, effectively severing the long-term relationship as Amazon grows its own capabilities.

ShipRush Adds LTL Capability to its SMB Shipping Software

| Mike O'Brien

The growing volume of larger items being ordered online, everything from furniture to gym equipment to home improvement products, has led Descartes unit ShipRush to be the first to add a less than truckload (LTL) capability to its SMB shipping software platform.

Brexit, Universal Postal Union Causing Cross-Border Ecommerce Uncertainty

| Tim Parry

The global shipping landscape may be disrupted this fall, depending on the outcome of two major geopolitical events, and cross-border ecommerce sellers need to brace themselves for the potential changes. Experts discuss the ramifications of both Brexit in the UK and a possible U.S. pullout from the Universal Postal Union (UPU).