Vendor Troubles? Request a Sit-Down
No matter the amount of planning or communication upfront, there’s always going to be a problematic vendor who either ships you damaged goods or consistently ships you the wrong amount.
Warehouse
Getting Ready for Holiday, Part II
In the first part of our series on preparing for the holiday, we listed the information that should be gathered for taking your operational pulse. This week, we’ll show you how to apply it.
As LTL rates go up, it’s time to revisit your contracts
Many less-than-truckload (LTL) shippers do not fully understand how much they are overspending. With the right tools and guidance, however, they could
Getting personal
Given all the hoopla in the ’90s about how technology would enable one-to-one marketing, you’d think by now everybody would be receiving personalized catalogs. But few catalogers have embraced the strategy
Learning through sharing
Rich Skinner is the warehouse manager for Nasco’s distribution center in Fort Atkinson, WI. Skinner works daily on seeing that Nasco’s supervisors and
Techoholics
Some people may fear information technology
Getting Ready for Holiday 2007
Now is the best time to start planning holiday 2007 because your people will remember vividly the good and bad anecdotal incidents from last year and you will also have the operational and benchmark data available.
Having His Say: The 7-Point Customer Service Bill of Rights
This proposed customer service bill of rights is an attempt to force marketers to respect customer
When Good Customer Service Rules Go Bad
Here are some of the most common customer service rules, when to break them, and alternative best practices to apply instead.