Service with a snarl
Here’s a disturbing sign of the times: Younger consumers are so accustomed to poor customer service that they’ve come to expect it, according to a study
Warehouse
Assurance policy
Daniel Knight is the director for fulfillment quality assurance (QA) for Home Shopping Network’s Roanoke, VA, distribution center. HSN is part of New
Many happy returns?
Consumers are not only getting comfortable with the task of e-tailing, they are happier and more willing to return items purchased online, according to
TECHNOLOGY UPDATE
It’s not just headsets and automatic call distributors (ACDs) any more. Contact center technology has evolved into a sophisticated world of its own, with
The buzz from Buzz
Buzz Van Santvoord is the vice president of fulfillment and facility management for 1-800-Flowers.com’s Children’s Group and Plow & Hearth titles. As
What’s in storage
There is nothing more frustrating for a distribution manager than walking by dust-shrouded pallets in a prime picking zone. The overly optimistic merchant
TIDBITS
Bean to get bigger Apparel, outdoor gear, and home goods merchant L.L. Bean plans to expand its 660,000-sq.-ft. Freeport, ME, distribution center by 50%.
Taking Measure of Picking
We don’t have to tell you that improving profitability is the number-one driving force in today’s operating environment. Honing your picking productivity