SPLIT PERSONALITY
An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8
Warehouse
Have It Your Way
Instead of having to fumble through layers of pre-designed computer interfaces, you can now customize your warehouse inventory control interface to give
Talking Heads
Has the current economic slowdown affected your business?
HOUSE CALL
If different tasks proceed at different rates, try to arrange work steps so that the faster process is executed before the slower one If your WMS is building
No Clue
Total pricing for 3PF services is about 18% to 22% of gross sales Following the stock market, consumer confidence indices, and recent earnings reports
Pearl Harbor a Real Gem for Military History Products Mailer
Fat-cat movie studio executives aren’t the only people delighting in the success of the blockbuster film Pearl Harbor. St. Paul, MN-based MBI, which produces
Sticker Shock
Pay up or lose: An in-depth look at the soaring costs of electronic customer relationship management
Civil Discourse
Periodic meetings are needed in units with four or more workers In the work that I do with client companies on targeted change and improvement programs,
Chain Reaction
Paper-driven processes invariably push up operating costs Many catalog companies don’t even realize they have a supply chain, or if they do, it’s a one-dimensional
FOOL’S GOLD
Dot-com fever unearthed some pockets of pure gold ore, but many prospectors were left with only a few shiny rocks. The Forty-niners just may have a few things to teach the Ninety-niners