Contact Center Hiring: Picking the Best
Hiring the right people for your contact center can be a huge challenge. Not only is it difficult to find people with good basic
Warehouse
Seta Corp. Signs with Multichannel Service Provider
Seeking to deliver a better customer experience, jewelry cataloger Seta Corp., which also does business as Palm Beach Jewelry, is now using Marketing Alternatives for call center services.
Systems: Overcoming integration hurdles
Every merchant would in theory want to achieve true multichannel integration. The major benefits to this range from improved customer satisfaction and
Distribution: USPS wants your parcel business
When it comes to parcel delivery, the U.S. Postal Service aims to get leaner, meaner and more technologically advanced. During a conference call on July
Surviving changing times
Gone through any major changes recently? Most merchants have, thanks to cost pressures and the grim economy. If your company has had some changes, are
Shipper scorecard
Iguess they are doing okayI haven’t heard too many complaints. This is the most common response I hear from shippers when they’re asked about the performance
Eying IT expenditures
Long before the current economic slowdown, many companies had become more conservative with their IT spending. The latest technology can take a huge amount
Shipwire Expands into Europe
Shipwire, a warehouse and shipping service geared for e-tailers, has expanded into Europe with a new fulfillment center in East Sussex, U.K.
How to Cope with Rising Shipping Costs
Shippers have really taken a hit in recent years. For one, the general rate increase for each of the past two years has been the highest in more than a decade. What