After the New York State Department of Taxation and Finance issued a Technical Services Bulletin (TSB-M-08(3)S) on May 8 regarding a new law requiring online merchants to collect state sales taxes, the tax counsel for the Direct Marketing Association said the legislation is now viewed as
When Fair Indigo launched 18 months ago, it incorporated all three channels
Drs. Foster and Smith, a provider of pet supplies and information, is now offering its customers the ability to pay for Website and catalog purchases with Bill Me Later, a secure alternative payments system which allows online shoppers to purchase items without the use of a credit card and pay for them later.
It wasn’t until about five years ago that e-learning systems started seeing rapid adoption in the call center industry. Today, most enterprises are using e-learning in their contact centers, and many small to medium sized business have also discovered the many advantages it brings for improving agent performance.
A retired vice president for DHL, Gerard
It takes more than just technology to transform your call center agents into
While the call center may be taken for granted in some quarters, it is truly the lifeblood of an organization. That
Recently, APICS The Association for Operations Management released a report outlining the top five ways manufacturing and supply chain professionals can succeed at their jobs and gain job security.
Recent years have seen an explosion in environmental awareness among U.S. businesses. Companies everywhere are jumping on the